Before you order
Frequently asked questions.
Answers about research use, product documents, storage and your order.
20 questions
What are peptides?
Peptides are short chains of amino acids that play important roles in biological processes. They are widely studied in scientific research, including molecular biology, biochemistry and cellular research.
Are your peptides suitable for human consumption?
No. All products offered on our website are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary consumption, injection, ingestion or personal use.
Do I need to be over 18 to order?
Yes. Customers must be aged 18 or over to purchase from our website. By placing an order, you confirm that you meet this requirement.
Are your peptides tested for purity?
Where available, product-specific purity testing information can be requested for the exact product and batch before ordering.
Purity testing may include High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). Check the relevant analytical documentation rather than assuming that every product or batch has the same results.
Request testing informationWhat does 99% purity mean?
A stated purity of 99% generally means that approximately 99% of the material detected by the specified analytical method corresponds to the target compound.
Purity does not establish sterility, safety for human use or suitability for injection.
Do you provide Certificates of Analysis (COAs)?
Where available, Certificates of Analysis can be requested for individual products or batches.
A COA provides information about the analytical testing carried out on a particular research compound. Check that the product and batch identifiers match the material supplied.
Read about batch documentsHow should peptides be stored?
Storage requirements depend on the specific compound and its formulation.
Always follow the storage instructions provided with the product. Certain lyophilised peptides may require refrigeration or frozen storage to maintain stability.
Read the storage guideWhat is a lyophilised peptide?
Lyophilisation is a freeze-drying process used to remove moisture from a substance.
Many research peptides are supplied in lyophilised powder form to support stability during storage and transport.
Can you provide dosage or mixing instructions?
No. Our products are supplied strictly for laboratory research.
We do not provide instructions relating to human administration, injection, personal dosage or medical use.
Are your peptides approved by the MHRA?
Research-use-only products should not be assumed to be authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) for human or veterinary use.
The regulatory classification of each product depends on its composition, presentation, claims and intended purpose.
Do you deliver throughout the UK?
We aim to offer delivery across eligible UK destinations, subject to product availability, courier restrictions and applicable regulations.
Available delivery options and charges are displayed during checkout. Contact us before ordering if you need to check whether a particular destination can be served.
View delivery informationHow long does delivery take?
Delivery times depend on stock availability, your location and the shipping method selected. Orders require payment confirmation and store approval before fulfilment.
The delivery options and charges shown at checkout do not guarantee a dispatch or arrival date. Contact us before ordering if your research depends on a particular delivery date. When tracking is added to your order, you can view it in My orders or your private receipt.
View your ordersWill my order be packaged discreetly?
Orders are packaged securely to protect their contents during transit.
Packaging and labelling must meet applicable shipping and product identification requirements. Contact us before ordering if you have a specific packaging enquiry.
What happens if my order arrives damaged?
Please contact us as soon as possible with your order number and a description of the damage. Keep photographs of the damaged item and packaging; the contact form does not accept attachments.
We will review the matter and arrange an appropriate resolution in accordance with our returns policy and your statutory rights.
Report a damaged orderCan I return my order?
Returns are handled in accordance with our published returns policy and applicable UK consumer law.
Certain products may require additional handling precautions due to their nature or storage requirements. This does not affect your statutory rights.
Read the returns and refunds policyDo you offer bulk or wholesale orders?
For legitimate laboratory or institutional research enquiries, please contact our team to discuss product availability, quantities and eligibility.
Bulk orders remain subject to applicable regulatory requirements.
Ask about a bulk orderCan I use your peptides for weight loss, muscle growth or anti-ageing?
No. Our products are supplied solely for laboratory research and are not intended for personal health, fitness, cosmetic or therapeutic use.
We do not provide advice on human administration or recommend our research compounds for these purposes.
Who can purchase your research products?
Our products are intended for eligible laboratories, research organisations and appropriately qualified researchers conducting lawful scientific activities.
We reserve the right to verify purchaser eligibility and refuse orders where necessary.
Are your products legal to purchase in the UK?
The legal status of research compounds varies depending on the substance, its classification, intended use and how it is marketed or supplied.
Customers must ensure their purchases and research activities comply with applicable UK laws and regulations.
How can I contact customer support?
Use the contact form for enquiries regarding product specifications, analytical documentation, order status and delivery.
For an order enquiry, include your order reference. Messages are saved for manual review. Do not include payment details, health information or private receipt access codes.
Open the contact form