Unpaid orders can be cancelled through administration. If stock has been reserved, it is restored once. Paid orders require the operator to arrange any applicable refund separately; the administrator status controls do not return a bank transfer.

For a question about an order, use the contact form and include its reference only. Do not include the private receipt access token. Sign in to send an enquiry and follow the conversation in your account.

For most online consumer purchases of goods, UK rules give the consumer 14 days after receipt to notify the seller that they wish to cancel, followed by a further 14 days to return the goods. Statutory exceptions can apply to particular goods and circumstances.

This is a summary of consumer rights, rather than confirmation of dispatch or delivery arrangements. Business-to-business laboratory purchases can have different cancellation terms. A blanket exclusion for all research products is not established here.

For an eligible consumer cancellation, the refund is generally due within 14 days after the returned goods are received, or evidence of return is supplied. The standard outbound delivery cost is included; an extra amount paid for express delivery need not be refunded.

Consumer rights where goods are faulty or not as described are separate from a change-of-mind cancellation. Any live policy must preserve the remedies required by law and cannot replace them with a blanket no-refunds rule.

The operator has not supplied a return address, direct contact details, actual fulfilment arrangements or product-specific cancellation exceptions. Return instructions, responsibility for return postage and complaint handling remain pending.

No restocking fee, product exemption or deduction is asserted by this site. Check the official guidance below for the scope of statutory consumer rights.